AT SYLVAN · PRIVACY POLICY

Privacy Policy

Last updated: May 2026

Information We Collect

When you make a reservation, join our mailing list, or contact us, we collect information you provide directly — such as your name, email address, phone number, and payment details (processed securely through our booking platform). We also collect standard website analytics data including page views, browser type, and referring URLs.

How We Use Your Information

We use the information we collect to process reservations, communicate with you about your stay, send occasional updates about At Sylvan (if you’ve opted in), improve our website and guest experience, and comply with applicable legal obligations.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Booking & Payments

Reservations are processed through Hostaway, our property management platform. Payment processing is handled by Stripe. We do not store credit card numbers on our servers. Please review Hostaway’s privacy policy and Stripe’s privacy policy for details on how those platforms handle your data.

Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymous. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Email Communications

If you subscribe to the Sylvan Letter, we’ll send you occasional updates about the property, the lake, and the area. You can unsubscribe at any time using the link at the bottom of any email. We use standard email service providers to send these communications.

Data Retention

We retain reservation and guest records as required for accounting and legal purposes, typically for a period of seven years. Email subscriber data is retained until you unsubscribe. You may request deletion of your personal data by contacting us.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at the address below. We will respond within 30 days.

Contact

At Sylvan Lakeside Cottages
Sylvan Beach, NY 13157
hello@atsylvan.com

This policy applies to atsylvan.com. We may update this policy from time to time; material changes will be noted at the top of this page.